At Milo Appliance, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a simple process for returns and refunds. Please read our Refund & Return Policy carefully to understand how we handle returns, exchanges, and refunds.

By purchasing from Milo Appliance, you agree to the following terms and conditions:

1. Return Eligibility

We accept returns under the following conditions:

• The product must be in unused, unopened condition (including original packaging and tags) unless the item is defective or damaged.
• Return requests must be made within 3 days from the date of delivery.
• Products that are damaged, used, or missing parts cannot be returned unless they were defective upon arrival.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at [email protected] within 4 days of receiving your order to request a return. Please include the following details:
   • Order number
   • Product name and description
   • Reason for return
   • Photos (if applicable) of the product, packaging, or damages
2. Return Authorization: Once we receive your request, we will send you an email with instructions on how to return the product, including any necessary return authorization details.
3. Return Shipping: Customers are responsible for the cost of return shipping, unless the item is defective or damaged.

3. Refund Process

• Cash on Delivery (COD) Orders: Refunds will be issued in cash if the product is eligible for a return. We will arrange for the refund to be processed at the time the returned item is received and inspected.
• Refund Timing: Once your return is received and inspected, we will process the refund within 4 business days. You will be contacted via email once the refund has been processed.

4. Damaged or Defective Items

• If you receive a product that is defective or damaged during shipping, please contact us within 48 hours of delivery by emailing [email protected].
• We may ask you to send us photos or videos of the damage for verification purposes.
• If the product is deemed defective or damaged, we will provide a replacement or full refund depending on availability and your preference.
• In cases of defective items, return shipping fees will be covered by Milo Appliance.

5. Non-Returnable Items

The following products are non-returnable and cannot be refunded or exchanged:

• Opened or used products (except in cases of defects)
• Products sold as clearance items or final sale items
• Items that have been tampered with, customized, or altered in any way
• Consumables (e.g., batteries, cleaning products)

6. Exchanges

We currently do not offer direct exchanges. If you would like a different product, you must return the original item for a refund and then place a new order for the desired item. The usual return process and timelines will apply.

7. Order Cancellation

• Before Shipment: If you wish to cancel your order, please contact us as soon as possible at [email protected]. We will cancel the order if it has not yet been shipped.
• After Shipment: Once your order has been shipped or is out for delivery, cancellations cannot be processed.

8. Refund Exceptions

Refunds may not be granted if the product is:

• Not returned in its original condition (unused, undamaged, and unopened).
• Missing parts or accessories.
• Outside the designated return window.

9. Shipping Charges

Shipping charges are non-refundable. If the return is due to an error on our part (e.g., defective or incorrect item), we will refund the shipping charges in addition to the cost of the product.

10. Contact Us

For questions or further assistance with returns, refunds, or exchanges, please contact our customer service team at  [email protected]